Store Policy

OFFICE POLICY

 

  • We reserve the right to refuse service/treatment to any individual that displays signs of illness to include; but not limited to:  fever, flushed, clammy hands, headache, earache, sneezing, coughing, runny nose, itchy/watery eyes, red eyes or redness around the eyes, open sores or lesions, etc.  This is for our protection and YOURS!  We maintain the strictest of cleaning, disinfection and sanitation protocols and we cannot compromise the health of our staff and our clients by allowing clients who are ill to obtain services from our facility. 

  • We also reserve the right to refuse service/treatment to those who do not have proper personal hygiene, and those unable to comply with our company/office rules and guidelines.

 

Your consultation appointment will allow us to review all protocols, complete skin analysis and/or measure you and prepare you for your first appointment.  Another options is our virtual consultations that will allow us to go through all the protocol except skin analysis and/or measurements. 

 

You will be required to complete ALL paperwork and pay for your treatment(s) at your in-person consultation and registration.

 

ALL TREATMENTS/SERVICES are non-refundable and non-transferable.

 

ALL series of treatments (packages purchased) must be completed within 30 days of scheduling your first appointment. We will not allow you to carry over or accumulate appointments. Failure to complete services within 30 days will result in forfeiture of ALL remaining appointments and all monies paid towards service(s). NO REFUNDS. NO TRANSFERS.

Consultation Fees apply towards your treatment(s) balance if you schedue and pay for treatments the same day as your consultation. This fee is non-refundable and non-transferable.

 

Failure to maintain your in-person or virtual appointment will result in you being charged a late/no-show fee (please see our policy), appointment forfeited and payment for treatment(s) will not be refunded. Late/No-Show fees charged to the card on file.  If you do not comply, provide a fake cc number or your card is declined; your account is automatically submitted to collections the same day. 

ALL clients are required to follow our late, no-show, cancellation and reschedule policy as outlines in your digital paperwork; as well as our office guidelines and protocols to include, but not limited to our safety and protection guidelines.  This includes Groupon customers, as well.